Inquiries

(Privacy Policy)

  • The Service Provider handles personal information of the Service Users based on the following "Privacy Policy".
  • In order to use the video trading service offered by the Service Provider (hereinafter referred to as "the Service"), the Service Users must read well and agree to this Privacy Policy. It is prohibited to access or use the Service without agreeing.
  • ■ Personal information
  • Personal information refers to information that can identify the individuals who use the Service and shall include the following.
  • Information that can identify a specific individual, such as name, date of birth, gender, occupation, etc., information used in connection with specific personal information, such as an address, phone number, account information (e-mail address, password, etc.), credit card information, nickname, etc., and attribute information about an individual, such as hobbies combined with personal information, family structure, age, etc.
  • Information registered on Facebook of the Service Users, such as name can be obtained when the Service Users consent to use Facebook Connect and enter their Facebook ID and password, nickname, e-mail address, Facebook ID, birthday, gender, profile image, friends information on Facebook, etc.
  • ■ Use information
  • Use information refers to the following information relating to the use of the Service.
  • ・Information on details of use, history and status, such as the contents of the Service that the Service Users used, the date and time of use, the number of times used, the behavior of the Service Users upon using the Service, etc.
  • ・Information on customers' locations
  • ・Information on posts, photos, videos, comments, ratings, etc. that the Service Users posted on or sent to the Service
  • ・Information on the payment status of the Service Users in the Service
  • ■ Collection of obtained information
  • ・The Service Provider may collect personal information and use information (hereinafter referred to as the “obtained information”) of the Service Users in the following manner.
  • ・The obtained information will be entered by the Service Users themselves on the Service and collected.
  • ・The obtained information will be collected via e-mail, postal mail, writing, etc. provided by the Service Users to the Service Provider.
  • ・We may collect the history etc. when the Service Users use the Service.
  • ・Such information includes the URL the Service Users use, the type and IP address of the browser or mobile phone, the location of the Service Users, etc.
  • We may request you to enter your Facebook ID and password, and collect the information registered on Facebook by the Service Users only when the Service Users permit to use Facebook Connect.
  • ■ Management of obtained information
  • The person who is engaged in the task of managing and using the obtained information at the Service Provider strictly manages the obtained information of the Service Users, and pays close attention to the handling of the obtained information and make the maximum effort so as not to cause unauthorized access to personal information, loss, leakage, tampering, etc.
  • ■ Purpose of use of obtained information
  • We will use the obtained information for the purpose of use notified to the Service Users when collecting the obtained information, specified in the Terms of Service, or of the following.
  • ・To communicate various subjects or to offer information relating to the Service
  • ・To offer the Service
  • ・To simplify the information input which is necessary when registering as the Service Users to the Service
  • ・To confirm the applications for e-mail delivery service and to deliver e-mails
  • ・To confirm or to deliver the purchase relating to the Service
  • ・To charge or to confirm the billing and payment relating to the Service
  • ・To send rewards etc. for the surveys we asked for cooperation
  • ・To send prizes etc. of the contests applied
  • ・To investigate and analyze the usage of the Service
  • ・To improve the Service for more satisfiable contents or to develop new services
  • ・To customize the contents of the Service to fit the Service Users
  • ・To investigate the degree of satisfaction of the Service
  • ・To collect information that statistically processed the obtained information and publishes as survey results
  • ・To deliver information and notifications on the Service, new services and other various services
  • ・To request cooperation to research and participation in various events, and report the results
  • ・To solve the troubles in the operation of the Service
  • ・For other issues incidental or relating to the business of the Service Provider
  • ■ Disclose of obtained information to third parties
  • The Service Provider will disclose the obtained information to a third party in the cases prescribed below.
  • ・In the case of a disclosure of information on the Service that the Service Provider judges as necessary to offer the Service.
  • ・The Service Users shall use the disclosed information of other Service Users only to the extent necessary to use the Service in accordance with the Terms of Service, and must not disclose to a third party without the prior consent of each Service User. In addition, the usage history and obtained information will be published on the Service for the period of time specified by the Service Provider.
  • ・In the case the Service Provider judged as necessary to operate and offer the Service.
  • ・In the case of a disclosure to shipping carriers, settlement agents, consignees or other third parties for the purpose of responding to inquiries from the Service Users relating to the viewing status of the contents, payment, etc., inquiries from the Service Provider to the Service Users, or offering of related after-sales service, etc.
  • ・In the case of a request to offer the obtained information from the court, administrative agencies, competent authorities or other public institutions based on the laws and regulations.
  • ・In the case the Service Provider judges that disclosure of the information is necessary to solve disputes with third parties or to protect the rights and interests of the Service Users or the third parties.
  • ・In the case of a disclosure to third parties who are consigned by the Service Provider the survey and analysis in order to investigate and analyze the conditions of use of the Service.
  • ・In the case the Service Provider consigns the entire or a part of the handling of personal information to the extent necessary to achieve the purposes of use.
  • ・For delivery or display of advertisements by the Service Provider or third parties.
  • ・We may disclose the obtained information for other reasons with the consent of the Service Users when the Service Provider judges as necessary.
  • ■ Use of Cookies etc.
  • ・With regard to the Cookie information, it is not possible to identify a specific individual alone. When personal information is used together, it is regarded as personal information.
  • ・The Service Users can decide whether to allow the use of Cookies. Common web browsers automatically allow the use of Cookies, but it is possible to change the browser settings to prohibit using Cookies.
  • ・If the uses of Cookies are prohibited, it may be impossible to use the service normally or reflect the advertisement settings that require Cookies.
  • ・The Service Provider automatically receives information such as on Cookie of the Service Users, viewed advertisement pages, use environment of the Service Users, etc. from the browsers of the Service Users, records them on the server, and uses them to improve convenience such as automatic input of e-mail address at the time of login to the Service, for security purposes such as maintenance and protection of the sessions, to examine new services, and to make the contents of the Service and advertisements more suitable for the Service Users.
  • ■ Use of logs etc.
  • The Service Provider collects the IP addresses, browser type, browser language, etc. that are automatically generated when the Service Users visit the Service. This information will be used to analyze the environment of the Service Users for better service and prevention of unfair practices that interfere with offering the Service normally. The records relating to the search will be stored and managed in a form that cannot identify individuals and will be used for the creation of statistical data and other purposes.
  • ■ Use of device information etc.
  • The Service Provider may collect the device information such as information to identify the devices. This information will be used for better service and prevention of unfair practices that interfere with offering the Service normally.
  • ■ Correction of personal information by the Service Provider
  • If there is a change in the information that affects the billing for the contents and other procedures, such as name and postal code of the municipality, name of the financial institution, the expiry date of the credit card, etc., the Service Provider may change the registered personal information.
  • ■ Management of personal information and security
  • The Service Provider safely stores the obtained information on the server that is under an environment where the general Service Users cannot access, and make effort to prevent unauthorized access, loss, destruction, tampering or leakage.
  • ■ Disclaimer and notes
  • The Service Provider will not bear any responsibility for the protection of the obtained information of the Service Users on web services offered by other entities or individuals that are linked from the Service. The Service Users themselves shall review the contents of the service carefully before viewing or using.
  • The Service Provider will not bear any responsibility in the case damage is caused to the Service Users or third parties due to unfair practices by hackers etc.
  • The Service Users shall manage the information used to identify them strictly so as not to lose, forget or be known to a third party.
  • ■ Information of the Service Users who are minors
  • If the Service Users are minors, their parents, protectors or guardians must agree to the contents of this Privacy Policy and the Terms of Service, etc. and agree exclusively to use the Service in compliance with this Privacy Policy and the Terms of Service.
  • ■ Access outside Japan
  • Please refrain from accessing the Service from any country or region where the use, management, operation method and the posted contents of the Service are inappropriate or illegal.
  • ■ Improvement of this Privacy Policy and confirmation of the latest version
  • ・The Service Provider will work to improve this Privacy Policy as needed.
  • ・The Service Users must check the latest Privacy Policy before accessing the Service or using the services offered by the Service Provider.
  • ・If the Service Users are accessing the Service or using the services offered by the Service Provider, it is considered that the Service Users have agreed to the latest Privacy Policy.
  • ■ Procedures of disclosure, correction, suspension of uses of personal information
  • The Service Users can request disclosure, correction, and suspension of uses of personal information in accordance with the Act on the Protection of Personal Information.